In this session, Whitney Reid Pennell, President of RCS Hospitality Group and NGCOA Faculty Member, identifies the top customer service tips and tactics that lead to immediate revenue spikes. When your customers believe you care, they trust you. When they trust you, they come back, bring friends, and are bought into your success. Whitney has visited and worked with numerous golf clubs and shows you how to keep those loyal customers who interact with your brand!
SKILLS